Our Guarantee Our koi are guaranteed to arrive alive and healthy. In the case they are dead upon arrival, you must file a DOA claim. All claims must be made within 2 hours upon arrival time. In the case a DOA claim must be filed, we ask that you email us a picture of the deceased fish with its tail fin cut off to Eric@KentuckyKoi.com . We will then give either your money back, or replace the koi, less the cost of shipping.
Paying with PayPal All orders, paying with PayPal equal to, or over $100.00, will be charged a $5.00 non-refundable fee per $100.00. Shipments will only be sent to the listed PayPal address. All shipments must be signed for directly.
ShippingAll shipments will be sent via Fedex next day air. We will not ship in December or January. All shipments must be signed for upon arrival. Failure to do so will void any possible DOA claim.
|